Sophie Lambolez. « Dites donc il fonctionne pas ce machin. » Regard sur le support informatique.

Sara Greco

Abstract


Sophie Lambolez. « Dites donc il fonctionne pas ce machin. » Regard sur le support informatique. Paris: L’Harmattan, 2016, pp. 198. With a preface by Alain Trognon and Anne-Nelly Perret-Clermont. ISBN 978-2-343-09716-9

This volume, appeared for the book series « Figures de l’interaction » (figures of interaction) published by L’Harmattan, deals with communication processes within a technical professional domain: Namely, remote troubleshooting and maintenance support (in French, “dépannage informatique à distance”) in the field of informatics. The author, Sophie Lambolez, is currently a lecturer at the University of Neuchâtel, Switzerland. 


Keywords


book review; interaction; expert-client interaction

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DOI: https://doi.org/10.24434/j.scoms.2017.01.010

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Studies in Communication Sciences | ISSN: 1424-4896